Shipping Policy

Shipping Information at Fern Whitening Supplies

🇨🇦 Canada

Free Shipping: Orders over $160 CAD
At checkout:

  • $0–$159: $25 flat rate
  • $160+: Free shipping

📦 Standard shipping: 3–9 business days
🚀 Express shipping available for next day delivery. Ask rep for quote.
Ultra Machines are included in the free shipping price frame for this region.

🇺🇸 United States

Free Shipping: Orders over $249 USD (≈ $435 CAD)
At checkout:

  • $0–$248: $45 flat rate
  • $249+: Free shipping

📦 Standard International: 4–8 business days
x Express shipping not available at checkout
Ultra Machines are included in the free shipping price frame for this region.

🇦🇺 Australia

Free Shipping: Orders over $378 AUD (≈ $345 CAD)
At checkout:

  • $0–$377: $45 flat rate
  • $378+: Free shipping

📦 Express International: 4–7 business days
⚠️ Ultra Machines are not included in this rate. A separate shipping fee applies for Ultras.

🇬🇧 United Kingdom

Free Shipping: Orders over £249 GBP (≈ $435 CAD)
At checkout:

  • £0–£248: £25 flat rate
  • £249+: Free shipping

📦 Express International: 4–7 business days
🚀 Express upgrade available at checkout
⚠️ Ultra Machines are not included in this rate. A separate shipping fee applies for Ultras.

Important Notes

  • Shipping rates may vary based on size and weight.
  • We are not responsible for lost, damaged, or late packages once handed over to the courier.
  • Privacy laws prevent direct address visibility during tracking; please contact the courier for details.
  • We ship with DHL, Canada post (USPS), Purlator and UPS.

Contact Information

For inquiries regarding Canada Post, please use the tracking link provided or contact Canada Post directly.

Please note: Fern Whitening Supplies cannot retrieve information on package location or delivery; you must connect with the courier yourself.

Contact Numbers:

  • Within Canada: 1-866-607-6301
  • Outside of Canada : 1-416-979-3033
  • TTY (Teletypewriter): 1-800-267-2797

Have your tracking link ready when calling. Your tracking link is automatically emailed to you once your order has shipped. Be sure to check your junk mail!

As of August 29th 2025 we are no longer able to use Canada Post /USPS for USA shipments due to duties and tariffs. All USA shipments will ship via DHL or Purolator.

Our products fall under the USMCA and should clear no issues/no duties. If for whatever reason eligibility for no duties is not met- we will cover duties at this time. Please send us your DHL or Purolator pay now bill for us to address before drop off.