Shipping Policy

Shipping Information at Fern Whitening Supplies

To ensure the integrity of our products, we may delay shipping on Fridays or long weekends during extreme heat or cold temperatures.

Free Shipping

Enjoy FREE SHIPPING on most orders over $50 CAD! Please note that heavy items WILL incur shipping fees, including:

  • Mouthwash products
  • Disinfectant products
  • Start-up packages

Shipping Times

  • Ontario: 1-3 days
  • Out of Province: 2-5 days
  • USA: 5-9 business days (tracking available via shipping email)
  • International: 9-14 business days (tracking number provided)

Shipping times are estimates for in-stock products. If items are out of stock, these times may vary.

Important Notes

  • Shipping rates may vary based on size and weight.
  • We are not responsible for lost, damaged, or late packages once handed over to the courier.
  • Privacy laws prevent direct address visibility during tracking; please contact the courier for details.
  • Occasionally, UPS may be used for shipping.

Contact Information

For inquiries regarding Canada Post, please use the tracking link provided or contact Canada Post directly.

Please note: Fern Whitening Supplies cannot retrieve information on package location or delivery; you must connect with the courier yourself.

Contact Numbers:

  • Within Canada: 1-866-607-6301
  • Outside of Canada: 1-416-979-3033
  • TTY (Teletypewriter): 1-800-267-2797

Have your tracking link ready when calling. Your tracking link is automatically emailed to you once your order has shipped. Be sure to check your junk mail!