Terms And Conditions

Terms and Conditions for Fern Whitening Supplies™

At Fern Whitening Supplies™, we stand by the quality of our products. However, it’s important to acknowledge that results may vary for each teeth whitening technician or tooth gem professional. We strongly recommend using transparent consent forms and marketing materials that clearly communicate the potential for varying results in teeth whitening, regardless of product brand or strength.

Product Absorption

For those unfamiliar with high carbamide peroxide (CP) products, please note that full absorption takes 24 hours. While you may see immediate brightening after product removal, the complete absorption process requires a full day.

For those transitioning from hydrogen peroxide (HP) products, be aware that the CP/HP mix may require some adjustment. Full brightness will be visible within 24 hours, and this approach is healthier as it does not dehydrate teeth like HP products.

Liability and Insurance

We highly recommend obtaining insurance coverage for the products you use. While our products are covered when our labels are present, we are not liable for any claims against you as a provider due to technician errors.

Return Policy

  • No Returns on Oral Health Products: Due to the nature of our products, we cannot accept returns. We cannot guarantee proper care and storage while in your possession, so we cannot resell products with integrity. Therefore, there are NO RETURNS on any of our intra-oral products.
    Beyond II Ultra Returns: The Beyond II Ultra is subject to a 30-day return policy in accordance with the manufacturer’s policy. All return requests must be submitted within 30 days of the original purchase date.

To qualify for a return:

  • The unit must be used in accordance with manufacturer guidelines.
  • The unit must be operated with the approved and manufactured gel series intended for the Beyond II Ultra.
  • The unit must be clinically tested on multiple patients to allow for proper evaluation of functionality and workflow integration.
  • Documentation confirming proper usage and gel compatibility may be required.

Returns will only be accepted for verified technical defects or manufacturer-related performance issues. Returns will not be accepted for preference-based decisions, change of mind, or non-technical concerns.

Refund Policy

Fern Whitening Supplies™ does not offer refunds on any name-brand or third-party products.

Orders may only be cancelled within 24 hours of purchase and must be requested before the order has been processed and shipped.

Once an order has been processed, fulfilled, or dispatched from our warehouse, it is considered final sale.

Refunds will not be granted for:

  • Change of mind

  • Preference-based decisions

  • Pricing comparisons

  • Wrong product purchased

  • Incompatibility with third-party systems

  • Misunderstanding of product specifications

All refund requests must be submitted in writing to products@fernwhiteningsupplies.ca and are subject to approval at the sole discretion of Fern Whitening Supplies™.

Storage Recommendations

  • In-Office Signature Fern Gel™: Must be refrigerated upon arrival.
  • Beyond Series Gels: Must be refrigerated upon arrival
  • Retail Signature Fern Gel™: Can be stored at room temperature; however, refrigeration is advised once opened for optimal results.

Expiry Date

All gels have a minimum expiry date of 12-24 months. Expiry dates present on vessels or product packaging. We honour to send a minimum of 12 month expiry on all products.

Training & Access Policy

Fern Whitening Supplies™ upholds strict professional and safety standards across all product lines.

Access to certain professional products and clinical-grade materials may be restricted or denied if the purchasing provider does not hold valid certification or training from an approved educational institution. This requirement exists to ensure safe application, regulatory compliance, and the highest industry standards in professional teeth whitening.

By accessing our training programs, educational materials, and portal systems, you agree to the following:

  • Training access is licensed to the purchasing clinic only.

  • Access is limited to the registered clinical team within that clinic.

  • Login credentials may not be shared outside of the authorized team.

  • All training content, videos, manuals, documents, workflows, and materials are the intellectual property of Fern Whitening Supplies™.

  • Reproduction, distribution, resale, repackaging, screen recording, copying, or use of our materials for independent teaching, coaching, or profit is strictly prohibited.

  • Our training portal may not be used as a substitute teaching platform, membership hub, or educational database for third-party users.

Unauthorized sharing or misuse of training materials may result in immediate termination of access and potential legal action.